Keep your hotel’s information and services together. Guests browse your content and send requests from their phone; your team confirms availability.
Where ancillary offers go to die
Look at where on-property offers live today:
- The check-in conversation. The guest has just landed, is holding luggage, and wants a shower — the worst possible moment to consider a spa treatment for Thursday.
- The in-room compendium. A binder or tablet most guests never open, with content that is expensive to keep current.
- QR tent cards. Easily ignored, frequently outdated, and visually at odds with a luxury room.
- Pre-arrival emails. Sent days before the guest can realistically commit to a dinner time or a treatment slot.
The right moment arrives in the guest's pocket
TAP by PrintPlast brings hotel information and guest requests together on a branded web page. Plan the guest page and card setup with PrintPlast. We check the specified lock system, card configuration and phone compatibility before rollout.
Because the concierge is a living web page rather than printed collateral, the hotel decides what guests see and when: this evening's tasting menu, tomorrow morning's spa availability, a late-checkout option the day before departure, a wine pairing for the in-room dining order.
Four upsell moments the key card unlocks
1. Spa — fill the quiet hours
Show treatments and opening hours approved by your hotel. Guests can send a spa request; your team confirms availability.
2. Dining — capture the pre-dinner decision
The "where shall we eat tonight?" conversation happens in the room between 5 and 7 pm. If your restaurant's menu, tonight's special, and a table request are one tap from the guest's hand, your own outlets enter that conversation before an outside review site does.
3. Late checkout — the easiest yes in hospitality
Present your late-checkout offer and let guests request it. Your team checks availability and confirms the arrangements.
4. Experiences and extras
Use hotel-approved content to present local activities and additional services. Keep the available options and their details up to date.
The guest interface supports English, German, French, Italian and Spanish. Maintain the corresponding hotel content in your workspace.
One place for your team to respond.
- Manage guest requests, update their status and maintain your property’s content from a private hotel workspace.
- Plan the guest page and card setup with PrintPlast. We check the specified lock system, card configuration and phone compatibility before rollout.
A practical playbook for the first season
Start with services your team can fulfil, and review the page as your offers change.
- Match content to the clock: breakfast and activities in the morning, spa in the afternoon, dining in the early evening, late checkout the night before departure.
- Let the seasonality work for you: promote the pool bar in summer, in-room dining in winter, and event packages around local dates.
- Review what guests actually tap and ask for, and reshape the page monthly — something no printed compendium can do.
Built by the people who make your keys
With a suitable card configuration, TAP adds digital guest services without new front-desk hardware or lock replacement. PrintPlast checks the credential against your specified lock system before rollout. We have manufactured hotel key cards since 1989 for more than 250 luxury properties worldwide.
Ready to see what your room key could sell? Explore the TAP digital guest experience or contact our team to discuss a rollout for your property.